| | I've placed online orders before from Joann Fabrics and have been happy with the delivery time; in fact, I've been happy with the whole online shopping experience at Joann.com, from selection, checkout, delivery, and quality. I'd always gotten my order in a few days. It used to be that they sent my online purchases via UPS -- now they are delivered via FedEx. This time, it's been a whole different story. I placed an order on Oct. 23 (3:00 in the afternoon). They had a great sale on Halloween items! I ordered a witch costume & broom for my daughter, 2 funkins, sterling jump rings, a couple of push molds, and some gorgeous curtain rods that were on clearance. I had no worries that the items I ordered would be here in 7 or 8 days. Yeah, yeah, the website has a disclaimer to allow 5-10 business days..... it's always taken just 3 or 4 days to get to me. As you can see, I wasn't even able to begin tracking my order until the 27th, and the rest on the 29th. Somehow, I sincerely doubt that this is FedEx's fault, it looks like it's taken FOREVER for Joann.com to get my shipment to FedEx. So......... Halloween's come and gone, and I'm still waiting for my order to get here.  At least I had a back-up costume for my daughter. I contacted customer service: Hello,What the heck has gone on with this order? It was placed on 23rd @ 3pm, couldn't even track as of yesterday. Today, the tracking shows up and it appears that it never left the first FedEx until yesterday and today? It also appears that the packages didn't even get to FedEx until the 27th & 29th? (Monday & Wed)I doubt that FedEx would hold them for 2 to 3 days, I've never seen a shipment do that. I even had a package arrive via FedEx Home Delivery from Florida (to Indiana) in 2 days. Figures though, I didn't have the time to drive out to Joann's to make a purchase (they're all an hour away) and I wanted it by today. Any other time, my orders arrive within 3 days, it's already been 8 full days. Thanks. My daughter doesn't have a Halloween costume for tonight. Good job. Guess I'll buy everything I need from now on at Hobby Lobby/CraftsEtc. Yes, I realize that on your website it states packages can take from 7-10 days to arrive, but this has never been the case, my packages have always arrived much faster. Silly me to expect the same service time after time.I realize I don't spend a lot online and it surely won't impact your bottom line, but I spend a lot more in-store. I regret to say that this will surely change as there is also a Micheal's & Hobby Lobby nearby.LisaResults for 02901001188001568534 Manifest ID: 2925963
Status: Sortation Center Arrival
Est. in Home 11/05/2008 | Date | Time | Description | Location | November 1, 2008 October 31, 2008 | 7:44 AM | Sortation Center Arrival | GROVE CITY, OH | | October 31, 2008 | 3:26 AM | Sortation Center Departure | BELLEVILLE, MI | | October 29, 2008 | 9:57 PM | Sortation Center Arrival | BELLEVILLE, MI |
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Results for 02901001188001568602 Manifest ID: 2925963
Status: Sortation Center Arrival
Est. in Home 11/05/2008 | Date | Time | Description | Location | | October 31, 2008 | 7:44 AM | Sortation Center Arrival | GROVE CITY, OH | | October 31, 2008 | 3:26 AM | Sortation Center Departure | BELLEVILLE, MI | | October 29, 2008 | 9:57 PM | Sortation Center Arrival | BELLEVILLE, MI |
Results for 02901001188001562006 Manifest ID: 2921762
Status: Sortation Center Arrival
Est. in Home 11/04/2008 | Date | Time | Description | Location | | October 30, 2008 | 8:09 AM | Sortation Center Arrival | GROVE CITY, OH | | October 30, 2008 | 4:16 AM | Sortation Center Departure | BELLEVILLE, MI | | October 27, 2008 | 9:30 PM | Sortation Center Arrival | BELLEVILLE, MI |
------------------------------And of course, I got their canned response:date Sat, Nov 1, 2008 at 10:33 AM
subject RE: Order # 0963657915 (LTK419029656411X)Dear Lisa,Thank you for contacting joann.com. You have an estimated in home delivery date of 11/05/08 which is within the 5 to 10 business days as stated in multiple locations on the website. If you do not receive your order by 11/06/08, which is the 10th business day, we will be more than happy to refund your shipping. I apologize for the inconvenience.Please let me know if I can be of future assistance.Thank you for your interest in joann.com,Jim
Customer Care
www.joann.com
www.joanndesigns.com
www.joannart.com
Joann.com ranked the number one online destination for crafts & hobbies by Internet Magazine's Top 400 Guide, 2005. Gee, how nice, they'll refund my shipping if my order doesn't arrive "on time". Rave:
FedEx DeliveryI finally bought a laptop from an eBay seller. It's really gotten to the point where I have to have one. The laptop was shipped Monday from Florida, keep in mind that I live in Indiana. My laptop got here on Wednesday - wasn't express shipping or anything, just regular ol' Ground Home Delivery. Thank you FedEx, for getting my precious laptop to me safe & sound (and FAST!)Conclusion:Will I shop online at Joann.com again? Highly unlikely. Good gawd, I've ordered online from stores during the Christmas rush and have still gotten packages on time. Joann's 5-10 business days = 7-14 real days. Sorry, unacceptable. While this has always been the case, it was never a consideration of mine because I'd always gotten my shipments FAST. There's other places to shop and if I really want something from Joann.com, I can have my BFF pick it up for me and bring it out here when she visits. On the ocassion I need crafting supplies, well......... hey, there's Micheal's and Hobby Lobby just a few minutes away from the Joann Fabrics store I shop at when I go to the city. I shudder to think of the thousands of dollars I've spent there in my lifetime (quite possibly hitting the range of 'tens of thousands'). Think about it - I've spent money there since I was a kid. I've always been into making things and Joann Fabrics was only about a mile away from the house I grew up in. I always had the opportunity to shop there as my mom was a crafter too. Shame they'll be losing a customer over a measly $57 order. |
